At Yumtein Gummy, we strive to provide fast and reliable shipping for all orders. Please review our shipping policy to understand how we process and deliver your orders.
Order Processing and Fulfillment
1.1 Order Processing Time: We aim to process and fulfill all orders within one business day from the time the order is placed. Orders placed on weekends or holidays will be processed on the next business day.
1.2 Shipping Methods: We primarily use the United States Postal Service (USPS) as our shipping carrier. USPS offers a reliable and efficient delivery service for both domestic and international shipments.
Shipping Timeframes
2.1 Continental USA: Orders shipped to destinations within the continental USA usually arrive within 1-5 business days from the date of shipment. Please note that these timeframes are approximate and may vary depending on the destination and any unforeseen delays.
2.2 Hawaii, Puerto Rico, Alaska, and International Orders: Shipping to these locations may take longer due to delays beyond our control, such as customs clearance procedures or transportation challenges. We make every effort to ensure timely delivery, but please allow additional time for these orders to reach their destination.
Shipping Destinations
3.1 Continental USA: We ship to all addresses within the continental United States.
3.2 P.O. Boxes, APO, DPO, FPO: We understand that many customers may have P.O. Box addresses or military addresses. We are pleased to offer shipping services to these addresses to ensure that all customers can receive their orders conveniently.
Shipping Charges
4.1 Shipping Rates: Shipping charges are calculated based on the weight and dimensions of the package, as well as the destination address. The shipping costs will be displayed during the checkout process, allowing you to review the charges before completing your order.
4.2 Free Shipping: We may offer free shipping promotions from time to time. These promotions will be clearly communicated on our website and are subject to specific terms and conditions.
Order Tracking
5.1 Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your shipment and estimated delivery date.
5.2 Tracking Updates: Please note that tracking updates may take some time to appear in the system after your order has been shipped. If you experience any issues with tracking your package, please feel free to contact our customer support team for assistance.
Customs and Duties (International Orders)
6.1 International Shipping: For international orders, please be aware that additional customs duties, taxes, and fees may be applied by the destination country's customs office. These charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for more information on potential fees associated with your order.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at:
Guiltless Candy Corp. DBA Yumtein Gummy
PO Box 217
Towaco, NJ 07082
info@yumtein.com