Satisfaction Guaranteed
At Yumtein Gummy, we strive to ensure that you are satisfied with your gummy purchase. If for any reason you are not completely happy with your order, we have a straightforward return policy to make the process as smooth as possible. Please read the following guidelines:
1. Returns Eligibility:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, proof of purchase is required.
2. Initiate a Return:
To initiate a return, please contact our customer service team at info@yumtein.com or call 973-634-3031. Provide your order number and details about the product you wish to return.
3. Return Shipping:
We will pay for the cost of return shipping.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
5. Exchanges:
We currently do not offer exchanges. If you need a different product, please initiate a return and place a new order.
6. Damaged or Defective Items:
If you receive a damaged or defective gummy product, please contact us immediately with photos of the damaged item. We will provide a full refund or send a replacement at no additional cost.
7. Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at info@yumtein.com.
Thank you for choosing Yumtein Gummy. We appreciate your business and are committed to providing you with delicious and satisfying gummy products.